| Quality Systems - What is a Quality System? |
What is a Quality System?
The American Society for Quality Control (ASQC) defines a Quality System as:
"A system of planned actions to ensure that a product or service consistently achieves an established level of quality which satisfies the customer's specifications and expectations."
A Quality System is, in effect, a network of control mechanisms and techniques which, when adhered to, dramatically reduce the possibility of your customers receiving anything other than exactly what they wanted and what they ordered. Although Quality System implementation is the most effective management tool for consistently achieving the five criteria listed above; it does not guarantee quality. Every employee of your organization has a mandate to uphold and maintain the integrity of the system and is responsible to consistently strive for quality.
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